Managed NETWORK, INFRASTUCTURE AND SECURITY OPERATIONS
Move Beyond Support. Operate With Confidence.
Traditional support keeps the lights on. Managed services should do more than that. We manage your environment as an operational function, not just a ticket queue.
That means continuous monitoring, structured response, regular maintenance and ongoing improvement across your infrastructure and security stack. This is not simply outsourcing IT. It is having experienced people actively managing your environment, reducing risk and improving performance over time.
- 24×7 infrastructure and security monitoring
- Defined SLAs with structured incident response
- Patching, maintenance and lifecycle management
- Security oversight aligned to the ACSC Essential Eight
Other Managed Services Providers
Reactive Support Leaves You Exposed
⊗ Ticket-driven — you call when something breaks
⊗ Issues discovered only after they cause impact
⊗ Broad, undefined scope with unclear responsibilities
⊗ Ad hoc improvements with no roadmap
⊗ No predictable response times or SLA commitments
⊗ Limited security visibility across your environment
The Murdoch Webster way
Proactive Managed Operations That Protect & Improve
- Continuous monitoring — we detect before you notice
- P1 alerts triggered within 8 minutes of fault detection
- Defined scope — clear inclusions, request types, change processes
- Lifecycle management and continuous improvement built in
- Structured SLAs: P1 15 min / P2 30 min — 24×7 for critical
- Security oversight aligned to the ACSC Essential Eight
Get In TouchDiscover More Services
Infrastructure & Network Operations
Proactive monitoring and management of your network and infrastructure. Faults are detected and resolved before they cause outages. Your environment is watched continuously, with structured response when something needs attention.
Managed Firewall Expertise
Policy management, rule reviews and ongoing configuration across your perimeter and internal network security. Changes are handled as part of the service so that nothing is left until it becomes a bigger problem.
Managed Network (LAN and SD-WAN)
Day to day management of your local area network and wide area connectivity. Performance, availability and configuration are monitored and maintained. Multi-site organisations get consistent coverage across all locations.
Patch, Firmware and Lifecycle Management
Scheduled patching across servers, network devices and endpoints. Firmware updates managed before they become a risk. End of life tracking built in so nothing slips through unnoticed.
Capacity and Performance Reporting
Regular reporting on how your environment is performing and where capacity constraints are emerging. Issues are surfaced before they affect operations, with data to support informed decisions about infrastructure investment.
vCISO and Security Advisory
Strategic security leadership without the cost of a full time hire. We provide ongoing advisory, security roadmap input, risk reporting and board level communication support for organisations that need security governance but are not at the scale of an in-house CISO.
add on services
Layer On Advanced Security As Your Needs Grow
These services sit alongside your chosen managed service tier and are adopted based on your security priorities and risk appetite. Each is delivered by the Murdoch Webster team that already knows your environment.
Managed Detection & Response
Powered by leading MDR partners
Advanced threat detection and coordinated response – delivered by MWTG engineers who already know your environment. Best-of-breed technology, not a generic service.
- Global best-of-breed threat intelligence
- Rapid deployment into your existing environment
- Coordinated response using deep environment knowledge
- Continuous improvement of detection over time
Vulnerability Management
Rapid7 InsightVM – Powered by Murdoch Webster
Structured scanning, risk-based prioritisation and remediation tracking across all supported infrastructure – aligned to the ACSC Essential Eight framework.
- Regular scanning across all in-scope systems
- Risk and exploitability-based prioritisation
- Operational remediation support from MWTG engineers
- Reporting, tracking and Essential Eight alignment
Druva Secure Data and Recover
Druva Cloud Platform – Managed by Murdoch Webster
Fully managed M365 and workload backup with immutable cloud storage – protected against ransomware, accidental deletion and infrastructure failure.
- M365 backup: Exchange, Teams, SharePoint, OneDrive
- On-premises workload backup via Veeam / 11:11 Systems
- 24×7 backup job monitoring — failures trigger immediate alerts
- Immutable storage — ransomware cannot alter or delete backups
single pane of glass
Real-time, Transparent Reporting
Our custom management platform give you complete visibility across the managed environment with real-time reporting.
faq
How Security & Network Monitoring Works
Murdoch Webster managed services improve operational stability, security and performance across technology platforms.
Continuous monitoring allows performance issues to be identified early, often before they impact users or business operations. Real-time alerts and proactive interventions ensure potential problems are addressed quickly, minimising disruption and maintaining system uptime. This approach helps organisations maintain reliable performance, reduce risk and keep critical services running smoothly.
Speak with our team to strengthen the resilience of your environment.
Overseeing security platforms reduces risk exposure by ensuring threats are continuously monitored and managed. Suspicious activity is quickly detected, investigated and remediated before it can escalate into a larger incident. This proactive approach strengthens overall security posture and helps organisations stay ahead of evolving threats.
Speak with our team to enhance the protection of your environment.
Updating and maintaining systems ensures consistent performance and reliability across your environment. Regular maintenance, patching and optimisation help prevent issues before they arise, while lifecycle planning reduces unexpected failures and extends the lifespan of your infrastructure. This approach supports stable operations, improved efficiency and better long-term value.
Speak with our team to keep your systems running at their best.
Murdoch Webster delivers performance reports aligned with key business KPIs, providing clear visibility into how your technology is supporting organisational goals. These reports translate technical data into actionable insights, enabling decision makers to make informed, strategic decisions. This ensures ongoing optimisation, accountability and alignment between IT performance and business outcomes.
Speak with our team to gain clearer visibility into your environment.
Since moving to Murdoch Webster for managed services, the environment feels properly managed rather than just supported.
Issues are identified and resolved before they impact users and when something does arise, it is handled quickly and with clear communication.
It has taken a lot of pressure off our internal team and given us confidence in how the environment is being run.
Victorian Tafe
CIO
Murdoch Webster operate as an extension of our internal team.
They understand how our environment works, take ownership of outcomes and communicate clearly at every step.
We are no longer chasing tickets or trying to coordinate multiple vendors. Everything is handled end to end, which has made a noticeable difference to both performance and day to day operations.
Professional Services Firm
Head of IT
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