Managed NETWORK, INFRASTUCTURE AND SECURITY OPERATIONS
Most organisations find out about IT problems after they have caused damage.
A server goes down and users lose access. A security alert fires at 2am and nobody sees it until morning. A vulnerability sits unpatched for six weeks because nobody owns the process.
Murdoch Webster changes that model. Our managed services are built around continuous monitoring, defined response processes, and a genuine commitment to improving your environment over time. We take operational ownership, not just operational visibility.
We work across infrastructure and security together. That matters because the two are not separate disciplines in a real environment. The team managing your network is the same team responding to your security events.
- 24×7 infrastructure and security monitoring
- Defined SLAs with structured incident response
- Patching, maintenance, and lifecycle management
- Security oversight aligned to the ACSC Essential Eight
THE MURDOCH WEBSTER DIFFERENCE
Not a helpdesk. A managed partner.
Reactive support means you call when something breaks. We detect faults before you notice them, with monitoring polling every two minutes during business hours. P1 critical alerts are triggered within eight minutes of fault detection. Response times are defined, documented, and committed to in your service agreement.
Scope is clear from day one. Inclusions, request types, change processes, and escalation paths are all agreed before we go live. There are no grey areas about what is covered and what is not.
Infrastructure & Network Operations
Proactive monitoring and management of your network and infrastructure. Faults are detected and resolved before they cause outages. Your environment is watched continuously, with structured response when something needs attention.
Managed Firewall
Policy management, rule reviews, and ongoing configuration across your perimeter and internal network security. Changes are handled as part of the service. Nothing waits until it becomes a problem.
Managed Network (LAN and SD-WAN)
Day to day management of your local area network and wide area connectivity. Performance, availability, and configuration are monitored and maintained. Multi-site organisations get consistent coverage across all locations.
Patch, Firmware and Lifecycle Management
Scheduled patching across servers, network devices, and endpoints. Firmware updates managed before they become a risk. End of life tracking built in so nothing slips through unnoticed.
Capacity and Performance Reporting
Regular reporting on how your environment is performing and where capacity constraints are emerging. Issues are surfaced before they affect operations, with data to support informed decisions about infrastructure investment.
vCISO and Security Advisory
Strategic security leadership without the cost of a full time hire. We provide ongoing advisory, security roadmap input, risk reporting, and board level communication support for organisations that need security governance but are not at the scale of an in-house CISO.
Managed Detection and Response (MDR)
Strategic security leadership without the cost of a full time hire. We provide ongoing advisory, security roadmap input, risk reporting, and board level communication support for organisations that need security governance but are not at the scale of an in-house CISO.
Vulnerability Management
Strategic security leadership without the cost of a full time hire. We provide ongoing advisory, security roadmap input, risk reporting, and board level communication support for organisations that need security governance but are not at the scale of an in-house CISO.
Managed Secure Data (backup)
Strategic security leadership without the cost of a full time hire. We provide ongoing advisory, security roadmap input, risk reporting, and board level communication support for organisations that need security governance but are not at the scale of an in-house CISO.
add on services
Layer on advanced security as your needs grow
These services sit alongside your chosen managed service tier and are adopted based on your security priorities and risk appetite. Each is delivered by the Murdoch Webster team that already knows your environment.
Add-on 1 — Managed Detection and Response
Advanced threat detection and coordinated response built on leading MDR platforms. Global threat intelligence, rapid deployment into your existing environment, and continuous improvement of detection rules over time.
Add-on 2 — Vulnerability Management
Structured scanning across all in-scope infrastructure, with risk and exploitability based prioritisation so remediation effort goes where it matters most. Reporting aligned to the ACSC Essential Eight. Operational remediation support included, not just the scan results.
Add-on 3 — Druva Secure Data
Fully managed backup for Microsoft 365 and on-premises workloads. Immutable cloud storage means ransomware cannot alter or delete your backups. Covers Exchange, Teams, SharePoint, OneDrive, and on-premises workloads via Veeam. Backup jobs monitored 24×7 with immediate alerting on failure.
faq
How Security & Network Monitoring Works
Murdoch Webster managed services improve operational stability, security, and performance across technology platforms.
Continuous monitoring allows performance issues to be identified early, often before they impact users or business operations. Real-time alerts and proactive interventions ensure potential problems are addressed quickly, minimising disruption and maintaining system uptime. This approach helps organisations maintain reliable performance, reduce risk and keep critical services running smoothly.
Speak with our team to strengthen the resilience of your environment.
Overseeing security platforms reduces risk exposure by ensuring threats are continuously monitored and managed. Suspicious activity is quickly detected, investigated and remediated before it can escalate into a larger incident. This proactive approach strengthens overall security posture and helps organisations stay ahead of evolving threats.
Speak with our team to enhance the protection of your environment.
Updating and maintaining systems ensures consistent performance and reliability across your environment. Regular maintenance, patching and optimisation help prevent issues before they arise, while lifecycle planning reduces unexpected failures and extends the lifespan of your infrastructure. This approach supports stable operations, improved efficiency and better long-term value.
Speak with our team to keep your systems running at their best.
Murdoch Webster delivers performance reports aligned with key business KPIs, providing clear visibility into how your technology is supporting organisational goals. These reports translate technical data into actionable insights, enabling decision makers to make informed, strategic decisions. This ensures ongoing optimisation, accountability and alignment between IT performance and business outcomes.
Speak with our team to gain clearer visibility into your environment.
Optimise Your IT Operations Today
